If your Amazon Echo won’t respond to a stop command, you may want to check its microphone settings. The microphone is on when the device is on, but it will ignore you if you’re unplugged, out of range, or using an incompatible internet connection. If the microphone is turned off, however, the device won’t respond to your voice commands. Here are some troubleshooting tips:
If the problem still persists, you may need to update the software on your device. Usually, this update will happen automatically. If not, you need to force the update. If that doesn’t fix it, you can try uninstalling the app from the App Store or Play Store. Then, launch the Alexa app, and follow the prompts to set up the device. Your Alexa device should now respond to your voice commands.
Make sure you have enabled the right skills. Not all devices support Alexa. If you have an Amazon Echo Dot or an Amazon Fire TV, you can try using a different skill. If it does not support Alexa, you can try another smart home device with the same wake word. Then, if you want, you can change the wake word. This should resolve the problem. While this might seem like a simple fix, it could be frustrating.
Lastly, if Alexa won’t respond to stop commands, you should make sure to disconnect and restart the device to avoid a data breach. These tricks will solve the problem and help Alexa continue working properly. But, before you do, remember to check the internet connection of your Echo dot and make sure that it is working properly. If you continue to have issues, you can try a few other troubleshooting steps.